Complaints By Young People
Staff ensure that young people feel comfortable with voicing any worries or complaints they have. The procedure for voicing complaints is clear and concise and is explained to young people at the time of their admission and periodically reinforced by their key worker.
Young people can speak to whoever they feel comfortable with about their complaint: their key worker, the Manager, the Deputy Manager the Director of Care, The Director of Therapy, their social worker, or Child Line.
Staff on duty will initially deal with any complaints raised by young people. Should they not be able to deal with any complaint to the satisfaction of the young person it will be passed on to the Manager who will respond to the young person within three working days.
The Young Person's Handbook provides further details for young people about how to voice their worries and complaints.